01Overview
This policy applies to rental/subscription-based software, custom ERP solutions, websites, applications, maintenance, integrations, and support services provided by DigiHS.
Billing & Cancellation
Refund & Cancellation Policy
This policy explains how DigiHS handles subscription cancellations, refund eligibility, verification, non-refundable charges, and data export after cancellation.
Approved refunds may be processed within 7 days
Cancellation stops future billing where applicable
Used billing periods and started work are generally non-refundable
Business Information
Legal name: DIGI HS
Registered address: Office # C-5, Momin Square, Gulshan-e-Iqbal, Block-6, Karachi East Gulshan Town
Operating address:
Effective date: 07-Oct-2022
Last updated: May-2026
Need Help?
For policy, billing, delivery, or account questions, contact DigiHS support.
02Subscription and Rental Fees
Subscription and rental fees are generally non-refundable once software access has been provided or the billing period has started. The client receives access to use the software for the active billing period.
03Refund Eligibility
A refund may be considered only in limited cases such as duplicate payment, incorrect billing, or failure by DigiHS to provide agreed software access after payment confirmation.
Eligible refund requests are reviewed after cancellation and verification of the client account, payment record, service access status, and any work already delivered. Where a refund is approved, DigiHS may process the refund within 7 days after cancellation verification is completed.
04Non-Refundable Charges
Setup charges, customization charges, development charges, third-party service charges, domain, hosting, SMS, payment gateway, API, and integration charges may be non-refundable once work has started, services have been purchased, or access has been provided.
05Cancellation
Clients may request cancellation before the next billing cycle. Cancellation stops future billing where applicable, but it does not automatically create a refund for the current or already used billing period.
Cancellation requests must be submitted through our official contact channel. After receiving a cancellation request, DigiHS will verify the subscription, payment, service usage, pending dues, and delivery status before confirming whether any refund is applicable.
06No Refund for Used Billing Period
No refund will be provided for an already used billing period, partial month, active subscription period, or period during which the client had access to the software.
07Data Export After Cancellation
After cancellation, the client may request data export where technically available. Data export may depend on the product, database structure, subscription status, and any outstanding dues.
08Contact Information
For refund or cancellation requests, contact DigiHS at info@digihs.com, +92 318 1262327, Office # C-5, Momin Square, Gulshan-e-Iqbal, Block-6, Karachi East Gulshan Town.