01Support Contact Channels
For support, billing, delivery, or complaint matters, contact DigiHS at eng.mirza97@gmail.com, +923181262327, or .
Customer Support & Disputes
Complaints & Dispute Resolution Policy
This policy explains how clients can submit complaints, how DigiHS responds, and how payment disputes are handled.
Acknowledgement within 1 business day
Target resolution within 10 business days
Clear escalation and payment-dispute cooperation
Business Information
Legal name: DIGI HS
Registered address: Office # C-5, Momin Square, Gulshan-e-Iqbal, Block-6, Karachi East Gulshan Town
Operating address:
Effective date: 07-Oct-2022
Last updated: May-2026
Need Help?
For policy, billing, delivery, or account questions, contact DigiHS support.
02How to Submit a Complaint
Submit a complaint by email or phone and provide your name, contact details, invoice or inquiry reference where available, the affected service, payment reference where applicable, and a clear description of the issue. We may ask for reasonable supporting information to investigate.
03Acknowledgement and Resolution
DigiHS aims to acknowledge a complaint within 1 business day and provide a substantive response or resolution within 10 business days. More complex technical, third-party, or payment matters may require additional time; we will communicate the expected next step and timeframe.
04Escalation Process
If you believe a complaint has not been resolved, reply to the existing support email and request escalation, quoting the reference number. The matter will be reviewed by management or the responsible project lead and a written update will be provided.
05Payment Disputes and Chargebacks
Please contact DigiHS first so we can review the invoice, payment reference, service scope, delivery evidence, and applicable refund terms. We cooperate in good faith with payment providers and banks on legitimate disputes and may provide relevant proposal, invoice, delivery, and client-approval records.